Terms and Conditions

Fire & Ice

Terms and Conditions

1. Ordering

1.1 Age Restriction - by placing an order you confirm that you are at least 18 years of age. We reserve the right to cancel any orders where we are unsure of this.

1.2 Order Confirmation - you are deemed to have placed an order with us only when payment has been accepted by us. We will send you an order acknowledgement to confirm your order and acceptance of valid payment.

1.3 Minimum purchase - There is no minimum purchase value.

1.4 We may refuse to accept an order:

a, where goods are not available; b,where we can not obtain authorisation of your payment;c, where there is insufficient identification provided;d, if there has been a pricing or product description error.

2.0 Delivery

2.1 Please ensure that there will be someone available to sign for the package when it arrives. If out when the package is delivered our couriers will leave their contact details. It will then be your responsibility to re-arrange delivery, or to collect the package from there depot.

2.2 You can select to leave the package in a safe place such as a neighbour’s house, coal shed etc. Please note - Fire and Ice can not guarantee delivery unless the parcel is signed on delivery by someone living at the stated address and whom is over the age of 18.

2.3 Our UK delivery is within 7 working days by courier from orders being placed.

2.4 Fire and Ice accepts no responsibility for failure to deliver due to circumstances beyond their control.

3.0 Pricing

3.1 All prices are quoted in pounds sterling. We reserve the right to change prices without notice. All prices include V.A.T. at the current rate.

4.0 Returns

4.1 We will provide a full refund or replacement for any order, or merchandise damaged in transit subject to confirmation of damage.

4.2 Where a product is deemed faulty we will offer a full refund or replacement at the earliest convenience. We may require faulty products to be returned us. We will arrange this as necessary.

5.0 Cancellations and complaints

5.1 You may cancel your order at anytime up to 14 working days after delivery by email to info@fireandicewales.co.uk. Should you decide to cancel, the value of the goods will be fully refunded as soon as the goods are returned in merchantable condition.

5.2 The Customer will pay the cost of returning goods when returned under Consumer Contracts Regulations.

5.3 In the event of a complaint please contact us - email info@fireandicewales.co.uk or by phone on 01834 861995, giving as much detail as possible. All complaints will be acknowledged within 2 working days and you should expect full resolution within 4 working days.

6.0 Correspondence

Please address all correspondence to the details below:

Contact details

Fire & Ice

65/66 St James Street

Narberth

Pembrokeshire

Wales

SA67 7DB

Tel - 01834 861995

Email: info@fireandicewales.co.uk

VAT Number 258 3211 12

7.0 Reviews comments and content

7.1 Users of the website may post reviews, comments and other content. This right is extended on the condition that the content is not illegal, obscene, abusive, threatening, invasive of privacy, infringing on intellectual rights or likely to cause harm or distress to third parties.

7.2 Content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings or any thing else deemed unsuitable.

7.3 If you post content or submit material, unless indicated otherwise you grant Fire and Ice the rights to use such information as they see fit. We reserve the right to remove or edit content.

8.0 License & Intellectual rights

8.1 All copy right and other intellectual property rights unless stated contained on this website including all graphics, images and copy remains the property of Fire and Ice and licensors. As such cannot be used with out the expressed permission of Fire and Ice.